Customer Services

Products must be eligible for delivery inside the UK (including the Channel Islands).

Delivery will be by a variety of methods depending on the weight and size of the order, and service requested.

Delivery outside the UK is classed as International Deliveries.

Delivery normally takes 3-5 working days to UK customers.

If the order is placed before 3pm Monday to Friday (not including Public Holidays) and the item is in stock, it will be sent out the same day.

If the order is placed after 3pm Monday to Friday (not including Public Holidays) and the item is in stock, it will be sent out on the next available weekday.

If you have not received your order, but your order history states that is has been despatched, it usually takes 3-5 working days for a UK order to be delivered, if it has taken longer than this and you believe it may have been lost in transit, please email us with your order number, explaining the problem. We may need to wait up to 21 days before being able to investigate the matter, but we will respond as soon as we know any information.

Delivery is to one UK address. If a delivery is required to more than one UK address, more than one order will need to be placed.

We cannot be held responsible for any delays or lost packages if an incorrect or incomplete address is supplied.

We cannot be held responsible for tracking orders, and it is your responsibility to inform us if your order has not arrived.

Please ensure there is someone available to sign for the delivery. We cannot be held responsible for goods that are delivered and signed for at the delivery adress and then subsequently lost.

Once the delivery service process has begun, you will not be able to change or cancel any contract with us for additional services carried out.

Please see our Terms & Conditions for further information on Delivery.

Our Privacy Policy covers all users who register to use the Dickinsons IT website. It is not necessary to register in order to gain access to the searching facilities of the site, but we may restrict access to certain areas as referred to in Consent & Choice section of our Privacy Policy. Access to Dickinosns IT is free of charge to all users.

The Dickinosns IT website is operated by Dickinsons Computer Services Limited. We are committed to protecting your privacy when you are using our online services. We have prepared detailed Terms & Conditions which includes our Privacy Policy, which we invite you to read at your leisure prior to using our website or placing an order.

Please click here to view our Privacy Policy.

At Dickinsons IT we pride ourselves on our customer care and customer satisfaction.

If for any reason, you are unhappy with any aspect of our service or products, we promise to do our utmost to make you happy again, or refund your money.

We stand by the products we sell.

We do recognise that even with our best efforts, there may be occasions where you need to return an item to us. Once again, we try to make this process as simple and easy as possible and keep our customers truly happy.

Please click here to view our Privacy Policy

With Internet Fraud on the increase, Dickinsons IT want to help keep you safe and secure. With this in mind we have come up with some Top Tips and advice for you to Shop Safely Online. Please click here to view our Safe Shopping guide.

Pricing is itemised in the Shopping Basket and this should be checked by you as well as the quantities and the products prior to continuing to the ‘Checkout’. The product range, prices and any special offers are subject to availability and are subject to change. Any changes that take place will be done so before your order is accepted and you will be notified accordingly. An alternative may be offered should a product become unavailable. However, if you prefer not to agree to the alternative being supplied and have already received the product, once you have advised us, you will not be charged for the postage to return the item - see our Returns Policy.

Please also refer to our How To Use This Web Site section for additional and related information, just click here to view.

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